Last Updated: 02 August 2026
Welcome to HAREEVA NATURALS. Customer satisfaction is important to us. As HAREEVA NATURALS offers Ayurvedic Proprietary Medicines, this Return Policy has been designed to ensure product quality, hygiene, and customer safety. Please read this Policy carefully before placing an order.
1.Order Cancellation
- You may request cancellation of your order within 8 hours of placing the order or before the order is dispatched, whichever is earlier.
- Once an order has been dispatched, it cannot be cancelled.
- To request a cancellation, please contact our customer support as soon as possible.
2.Return Eligibility
Returns may be accepted only under the following circumstances:
- You received a damaged product.
- You received an incorrect product.
- You received an expired product.
- Your order contains missing item(s).
Return requests must be reported to HAREEVA NATURALS within 24 hours of delivery.
3.Non-Returnable Products
To ensure customer safety, hygiene, and product integrity, the following products are not eligible for return:
- Products that have been opened or used.
- Products returned without their original packaging.
- Products damaged due to misuse, mishandling, or improper storage by the customer.
- Return requests made after the applicable reporting period.
- Products purchased during promotional or clearance sales, unless received damaged, incorrect, or expired.
4.Replacement Policy
Where applicable and subject to verification, HAREEVA NATURALS may, at its sole discretion, offer a replacement or a refund in the following situations:
- The product was damaged during transit.
- An incorrect product was delivered.
- An expired product was delivered.
- Any item was missing from the order.
Replacement or refund requests are subject to verification and approval.
5.Refund Policy
Refunds will be processed only after the claim has been reviewed and approved by HAREEVA NATURALS.
- Refunds for prepaid orders will be credited to the original payment method.
- Refunds for Cash on Delivery (COD) orders may be processed through bank transfer or any other suitable payment method after the required details are provided.
Approved refunds are generally processed within 5–7 business days. However, the time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.
6.Proof Required for Claims
To help us investigate your request efficiently, HAREEVA NATURALS may request reasonable supporting evidence, including but not limited to:
- Photographs of the product.
- Photographs of the shipping package.
- An uninterrupted unboxing video.
- Invoice or order details.
Providing the requested information helps us process claims more efficiently.
7.Return Shipping
If a return is approved due to a damaged, incorrect, or expired product, HAREEVA NATURALS will provide appropriate instructions regarding the return or replacement process.
For approved returns, we will arrange a reverse pickup wherever available. If reverse pickup is unavailable in your area, we may request you to self-ship the item. Subject to approval, reasonable shipping charges may be reimbursed upon submission of a valid shipping receipt.
Customers should not return any product without prior approval from our customer support team.
8.Order Refusal & Return to Origin (RTO)
If an order is refused at the time of delivery or returned to us due to customer unavailability or an incorrect/incomplete shipping address, reasonable shipping, handling, and payment gateway charges (where applicable) may be deducted from the refund, subject to applicable laws.
If an order is repeatedly refused without a valid reason, HAREEVA NATURALS reserves the right to restrict or decline future Cash on Delivery (COD) orders from the same customer.
9.Exceptions
HAREEVA NATURALS reserves the right to decline any request that appears to be fraudulent, abusive, or inconsistent with this Return Policy.
Each request will be reviewed individually based on the information and supporting evidence provided by the customer.
10.Notification of Changes to this Return Policy
We keep this Return Policy under regular review to ensure that it remains accurate and up to date. Any changes or updates to this Policy will be posted on this page.
HAREEVA NATURALS reserves the right to modify or update this Return Policy from time to time to reflect changes in our business operations, applicable laws, or regulatory requirements.
Any revised Policy shall become effective upon its publication on our Website, unless otherwise required by applicable law.
We encourage customers to review this Return Policy periodically to stay informed about any updates.
11.Contact Information
For any questions regarding order cancellations, returns, replacements, or refunds, please contact us:
HAREEVA NATURALS
* Email: care@hareeva.in
* Website: www.hareeva.in
Our customer support team will make reasonable efforts to respond to your queries as soon as possible.