Last Updated: 02 August 2026
Welcome to HAREEVA NATURALS. We are committed to delivering your order safely, securely, and on time. Please read this Shipping Policy carefully before placing an order.
1.Order Processing & Cancellation
- Orders are usually processed within 24 business hours after successful order confirmation. However, processing time may vary during high order volumes, public holidays, festivals, promotional events, or unforeseen circumstances.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- Order Cancellation: If you wish to cancel your order, please contact our customer support within 8 hours of placing the order or before the order is dispatched, whichever is earlier. Once an order has been dispatched, it cannot be cancelled.
2.Shipping Charges
- Free Shipping is available on all prepaid orders across India.
- Cash on Delivery (COD), if available for your PIN code, may attract an additional COD handling and/or shipping charge. Any applicable charges will be displayed during checkout before order confirmation.
- No hidden shipping charges will be added after your order has been placed.
3.Delivery Timeline
Estimated delivery time after dispatch:
- Metro Cities: 2–5 Business Days
- Other Cities & Towns: 3–7 Business Days
- Remote Locations: 5–10 Business Days
Delivery timelines are estimates only and may vary due to weather conditions, courier delays, natural disasters, public holidays, or other circumstances beyond our control. Delivery timelines are estimates only and are not guaranteed.
4.Order Tracking
Once your order has been shipped, you will receive a tracking link via SMS and/or email. You can use this tracking information to monitor the status of your shipment.
5.Delivery Attempts & RTO (Return to Origin)
- Our courier partner will make up to three (3) delivery attempts.
- If delivery remains unsuccessful after these attempts, the shipment will be returned to HAREEVA NATURALS.
- Note for Prepaid Orders: If a prepaid order is returned to us (RTO) due to customer unavailability, rejection at the time of delivery, or an incomplete/incorrect address, reasonable shipping, handling, and payment gateway charges (where applicable) may be deducted from the refund, subject to applicable laws.
- If an order is repeatedly refused without a valid reason, HAREEVA NATURALS reserves the right to restrict or decline future Cash on Delivery (COD) orders from the same customer.
- If you need to reschedule your delivery, please contact our customer support as soon as possible.
6.Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate shipping address along with a valid mobile number.
HAREEVA NATURALS shall not be responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address details provided by the customer.
7.Damaged or Tampered Package
If the shipping package appears visibly damaged or tampered with at the time of delivery, you may refuse to accept the shipment and contact our customer support for assistance.
If you accept the package, we recommend recording an uninterrupted unboxing video and contacting our customer support within 24 hours if you notice any issue.
Claims relating to damaged, missing, incorrect, or opened products are subject to verification. HAREEVA NATURALS may request reasonable supporting evidence, such as photographs or an unboxing video, to process such claims.
8.Shipping Coverage
Currently, HAREEVA NATURALS delivers orders across India.
International shipping is not available at this time.
9.Delays Beyond Our Control
While we strive to deliver every order within the estimated timeline, delays may occur due to reasons beyond our reasonable control, including but not limited to:
- Extreme weather conditions
- Natural disasters
- Government restrictions
- Public holidays
- Transportation disruptions
- Courier operational issues
In such cases, we appreciate your patience and understanding.
10.Returns & Refunds
This Shipping Policy should be read together with our Return Policy, which explains our policies regarding order cancellations, returns, replacements, and refunds.
11.Notification of Changes to this Shipping Policy
HAREEVA NATURALS reserves the right to update or modify this Shipping Policy from time to time to reflect changes in our business operations, courier partners, applicable laws, or regulatory requirements.
Any changes to this Shipping Policy will be posted on this page together with the updated “Last Updated” date. Unless otherwise required by applicable law, the revised policy shall become effective from the date it is published on our Website.
We encourage customers to review this Shipping Policy periodically to stay informed about any updates.
12.Contact Information
For any questions regarding shipping, delivery, or your order, please contact us:
HAREEVA NATURALS
* Email: care@hareeva.in
* Website: www.hareeva.in
Our customer support team will make reasonable efforts to respond to your queries as soon as possible.